Tupperware products are guaranteed against
chipping, cracking or breaking under non commercial use. If due to
non-availability, a particular color of a part in the original product
cannot be provided we will provide a matching color. If we cannot find a
matching color, the customer will be requested to give back all the
parts of the old product and have a new product of a same design but in
new color.
If due to unavailability a replacement product cannot be provided, Tupperware will gladly provide a comparable product in volume or full credit to the value of the last recommended retail price of that item, towards future purchase of the Tupperware products.
What is covered by Lifetime Guarantee:
* Manufacturing quality issues like wrapping, stress, cracking, peeling, splitting, and any specific functional issues in normal non-commercial use covered by Lifetime Guarantee.
* All the Tupperware products which are not under "Q" guarantee comes under lifetime guarantee.
* Melamine products are covered for a guarantee of 7 years only.
* Any exceptions to the above will clearly be intimated at the time of sale.
Replacement Cases:
BASE:
* Crack through gate.
* Side wall deformation.
* Bottom crack due to stress.
* Locking issues.
* Short shot or any manufacturing defect.
* Crack at handle.
* Hinge crack.
SEAL:
* Loose /Tight fit.
* Peeling.
* Hinge, tranion damage.
* Bulging or caving.
* Crack at grooves.
* Crack at tab.
* Crack through side weld.
What is not covered by our lifetime guarantee?
* Products handling and usage issues like scratching, staining, melting on exposure to hot plate excess heat, burning, blistering in microwave application impact damage but knocking/hitting by hard objects, rusting, insects bite, dust mite (microorganisms present in the dust, not seen by naked eyes, etc...)
* Breakage of products due to mishandling/accident drops on floor.
* Decorative printing, scale printing, bags, straps, pouches etc.. are not covered by lifetime guarantee.
* Any product or part damaged are not covered by our guarantee may be purchase individually.
Non Replacement Cases:
BASE:
* Staining from food material.
* Crack due to high impact. Such type of cracks may not start from the lip to gate.
* Melting by hot surface.
* Bubbles / spot marks due to overheating in microwave.
* Scale formation due to hard water usage.
* Scratches due to mishandling / usage of abrasive for washing.
* Melamine products breakage due to mishandling.
SEAL:
* Stickiness due to poor maintenance/cleaning.
* Seal melting due to overheating.
* Cuts by sharp tools. The cuts will be very sharp and no natural breakage symptoms will be visible. Ant bite, Dust mite, Rat bite.
* Biting by children.
* Seal creep due to usage of LLDPE seal in microwave.
* Scratches due to mishandling.
* Staining from food.
* Water leakage other than round classic seal with outer fitting.
The Quality Guarantee --- "Q" Guarantee:
* A few Tupperware products are under "Q" guarantee. As these products are not intended for lifetime use they do not carry the lifetime guarantee; however, they are still guaranteed by Tupperware to be free of manufacturing defects and will be replaced if defective, completely free of charge, provided they are returned with order receipt immediately.
* Current products under this category are vegetable peeler, ice cream scoop, knives, lunch and kit bags, water dispenser tap, spice shaker stand etc..
* Products with "Q" Guarantee will be clearly indicated at the time of sale, through catalog, leaflet or flyer.
